FAQs

 

All of our items are made by hand with love and shipped from the Richmond, VA area. Turn around on our items ranges from 3-5 business days. If you need your order expedited, please email us at TheMotherTougher@gmail.com with EXPEDITE in the subject line and we will try our best to accommodate! Just let us know.

 

What is a Mother Tougher?

n.

a. domestic super hero who is/was pregnant or has given birth, adopted, fostered, raised and/or loved a child(ren) 

b. woman who has survived swollen breasts, sore nipples, bladder pressure, labor, delivery/c-section, sleepless nights, lactation explosion, pumping her life away, missing meals, countless loads of laundry & dishes, despeartely searching for a pacifier in the middle of the night, kissing boo-boos, scaring away monsters out of the closet and from under the bed, working all day -- whether in the office or at home-- and managing to muster up enough energy to prepare a savory meal, etc.

c. known for wearing messy bun, dark bags under eyes, spitup stained tee, and sweat pants like a goddess (but can occasionally pull it together for date night)

Essentially, mother tougher is YOU!

 

Is there an ambassador program? Can I apply?

Yes! MotherTougher Ambassadors are the voice of MT. They are the connection between new moms and veteran moms. We are a community of supportive women who encourage, motivate and inform rather than judge each other.  As a MotherTougher, you will receive exclusive access to march before it's released and will be able to purchase at a 15% discounted rate (with free shipping on your first purchase). In return, we simply ask that you submit at least 3 clear, well-lit photos of each product.

You can apply to be "One Bad MotherTougher", as long as you are a fan of our brand and believe in our mission of providing a supportive tribe for mothers, that women and mothers have and deserve the right to speak up for themselves, and support their right to do so as well as their right to parent the way they see fit for their family. To apply or receive more information, please email us at TheMotherTougher@gmail with One Bad MotherTougher in the subject line and let us know why you feel you'd be a great fit. Don't forget to give us your social media handles, too. We look forward to hearing from you!

 

How long does it take to receive my order?

Orders ship within 3-5 business days. If you purchase shipping with tracking, you will receive the number with your shipping confirmation text/email.

 

How much do you charge for shipping?

Shipping rates are determined by the weight of your overall order.

 

Do you ship internationally?

Unfortunately, at this time we do not ship internationally yet.

 

What if my order arrives incomplete, damaged, or defective?

We do not expect this to occur but if it does, please contact us right away at TheMotherTougher@gmail.com with REPLACEMENT in the subject line, and we will get back to you as soon as possible.

 

What is your return policy?

If you plan to return an item, please contact us immediately by emailing TheMotherTougher@gmail.com with RETURN in the subject line. All returns must be made within 7 days of product delivery date. All returned products must be unused (e.g., not worn, washed, damaged, or altered). You are solely responsible for the cost of shipping the returned product. Upon receipt, we will issue a refund within 48 hours. All products not returned in accordance with the these terms will not be sent back to you and no credit or refund will be issued. 

 

What kind of shirts are Mother Tougher tees printed on?

We use Bella Canvas and Next Level brands for our adult tees, and Rabbit Skins for children. Designs are made with top grade heat transfer materials and are applied with a commercial heat press to ensure high quality products.

 

How should I care for my merchandise?

Machine wash, gentle cycle + cold. Tumble dry, low.

 

What if I like the design but want a different color t-shirt?

No problem! Just email us at TheMotherTougher@gmail.com with COLOR REQUEST in the subject line and we'll see if we can accommodate.

 

How can I share my pictures in hopes of being featured on the MotherTougher site & social media?

Simple. Just  tag @MotherTougher on IG and/or use the hashtag #OneBadMotherTougher! You can also email us your pictures at TheMotherTougher@gmail.com with FEATURE in the subject line.

 

Do you collaborate with other shops and bloggers?

Abs-a-freakin-lutely! We would love to work with you. Please email us at TheMotherTougher@gmail.com with COLLAB in the subject line or you can contact us through TheMotherTougher.com, just click on CONTACT in the menu. Let us know what you have in mind. Can't wait to work with you!

 

How to contact us?

We would LOVE to hear from you! If you have any questions, please feel free to  email us at TheMotherTougher@gmail.com with QUESTION in the subject line. We will get back to you as soon as possible.

 

DISCLAIMER:

If you have sensitive skin or feel an allergic reaction to the ink may be possible, size up and wear an undershirt or onesie beneath our product. We are not responsible or liable for any rash or allergic reactions. By submitting your order, you agree to these terms.